Robert Hoyle Brown is a principal analyst in Gartner Research, where he is responsible for Gartner's coverage of business process outsourcing (BPO) for North America. His specialization includes BPO vendor selection and global delivery capabilities, as well as outsourcing adoption among small and midsize businesses.

Mr. Brown previously managed Gartner's European BPO research in Egham, United Kingdom, before relocating to California in 2002. Prior to joining Gartner, Mr. Brown was the director of North American markets for G2R Inc., a California-based IT services consultancy that was acquired by Gartner Dataquest in 1999.

He also served as a market research specialist with Hewlett-Packard's CSO Worldwide Customer Information Management group. Mr. Brown started his research career at the British House of Commons as a research assistant to Cheryl Gillan, MP, former undersecretary for education and employment in John Major's government.

Years of Experience

• 9 years with Gartner
• 10 years in IT industry

Professional Background

• G2R, Director of North American Markets, 3 years
• Hewlett-Packard, Marketing Researcher, 1 years
• British House of Commons, Research Assistant to Cheryl Gillan, MP, 1 years

Education

• B.A., History (emphasis on Canada), University of California at Berkeley
• Hansard Scholar, London School of Economics

Sujay Chohan is a vice president and research director (offshore BPO) in Gartner, where he closely follows evolving "global offshore BPO" opportunities.

Through his regular interactions with large users and vendors globally, Mr. Clohan has acquired an extensive knowledge of the key "offshore BPO" service providers. He has a keen interest in the socioeconomic impact of the escalating trend toward offshore business processes both in developing and developed nations and has an in-depth understanding of the emerging countries offering BPO services. Several governments in the Asia/Pacific region have called on Mr. Clohan for help in evaluating their potential as emerging destinations for offshore BPO and advising them on strategies to attract foreign direct investment (FDI) and on policy matters for establishing and promoting their "offshore BPO" industry.

Mr. Chohan is a frequent contributor to the television and print media and is a regular speaker on the subject of "offshore BPO" at various regional and global conferences. He is based in Bombay, India.

Mr. Chohan joined Gartner via the acquisition of his company (AMCPL) in late 2001, which he had built into a focused research and advisory business (what today is known as Knowledge Processing Industry.) Mr. Chohan was a pioneer in the area of outsourced research and was responsible for building the Research & Advisory base for Gartner in India, as well as setting up Gartner's primary and secondary research centers in India.

Years of Experience

• 9 years with Gartner
• 20 years in IT industry

Professional Background

• AIMS Management Consultants PVT. LTD., Founder and Managing Director, 5 years

Education

• B.S., Commerce, The Sydenham College, University of Bombay, 1983

Languages

• Indian - Hindi

Joseph Feiman, Ph.D., is a research vice president in Gartner Research. Dr. Feiman focuses on application development technologies and IT management issues.

Dr. Feiman's research in application development outsourcing and enterprise performance assessments earned him Gartner Thought Leadership Award for two consecutive years - 2003 and 2004. His background includes system and application programming, research and development, management and consulting.

Prior to joining Gartner, Dr. Feiman was manager of advanced technologies at American Greetings.

Years of Experience

• 8 years with Gartner
• 27 years in IT industry

Professional Background

• American Greetings Corp., Manager, Advanced Technologies, 7 years

Industry Awards/Accolades

• Gartner Thought Leadership Award for two consecutive years - 2003 and 2004

Education

• Ph.D., Institute of Informatics at the Academy of Sciences, Moscow, Russia

Languages

• Russian

Kimberly Harris-Ferrante is a research vice president in Gartner Research, where she is responsible for monitoring the business and technology trends within the property and casualty and life insurance industries.

She specializes in strategies and technologies in the P&C insurance sector for distribution, customer relationship management, exception-based underwriting, policy administration, claims management and administration, business process management, and infrastructure management and optimization. She is an active participant in Gartner's outsourcing research.

Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.

Years of Experience

• 7 years with Gartner
• 7 years in IT industry

Professional Background

• Research Triangle Institute, Health Analyst, 6 years
• East Carolina University, Research Assistant, 2 years

Education

• B.A., Psychology, University of North Carolina at Chapel Hill
• M.A., Sociology, East Carolina University
• She has completed coursework for a Ph.D. at North Carolina State University. Her key areas of concentration included research methodology and statistics.

Philip Georgas has more than 15 years of experience in the commercial and private sectors. Mr. Georgas’ experience includes extensive work in sourcing and outsourcing evaluations for both end-user and service provider organizations. His expertise lies in cost/price benchmarking, performance management, service levels, sourcing management maturity, sourcing governance and relationship management. Mr. Georgas joined Gartner in 1989 and is based in the U.S.

Prior to joining Gartner, Mr. Georgas worked as a data processing specialist at Champion International. He was instrumental in the implementation of a new general ledger, accounts receivable and order processing system for the export department.

Education

• Mr. Georgas holds a bachelor of science degree from Bentley College.

Arabella Hallawell is a research vice president in Gartner Research. She currently focuses on several security markets: Antivirus, spam and Web filtering, as well as e-mail security. Ms. Hallawell also assists companies in developing policies for compliance; acceptable use and cross-border data transfer issues.

Ms. Hallawell has advised numerous state and national governments, as well as international organizations on the creation of policies and regulations related to electronic signatures, privacy, security and spam.

Years of Experience

• 10 years with Gartner
• 10 years in IT industry

Education

• B.A., University College London
• Post-graduate professional qualification in Law, Exeter University, England
• M.A., Fletcher School of Law and Diplomacy, Tufts University

Helen Huntley is a vice president in Gartner Research. She provides analysis on outsourcing governance, performance management and outsourcing global delivery.

Ms. Huntley was formerly part of the Gartner Consulting Strategic Sourcing practice. In this position, she was responsible for the creation of appropriate approaches to solving clients' sourcing challenges, from the perspectives of both service recipient and service provider.

Prior to joining Gartner, Ms. Huntley served as vice president of outsourcing management for a financial services company, where she managed multiple outsourcing and procurement contracts. Ms. Huntley was responsible for all "deal" contract and relationship issues. She was also responsible for infrastructure operations for corporate offices operating within North America, IT procurement and corporate disaster recovery. Additionally, Ms. Huntley negotiated all outsourcing contracts to include scope changes relating to several corporate acquisitions, as well as the sale of several business unit divisions. As a senior manager in the IT organization, Ms. Huntley also participated in a large-scale IT strategy project designed to align IT and business unit goals and objectives.

Before serving at the financial services company, Ms. Huntley worked for Electronic Data Systems (EDS) for 12.5 years and held a variety of positions including account executive (management of delivery). Having experience as both the service recipient and service provider within outsourcing deals, Ms. Huntley has an appreciation for many issues and challenges faced by each party.

Years of Experience

• 5 years with Gartner
• 21 years in IT industry

Professional Background

• Heller Financial, Vice President - Outsourcing Management, 3 years
• Electronic Data Systems, Account/Regional Manager, 13 years
• McKinsey & Company, Production Analyst, 2 years

Education

• B.S., Political Science

Partha Iyengar is a vice president and research director in Gartner Research, located in India, where he covers applications development and offshore applications outsourcing.

He has written thought-leading research on AD process capability and global AD issues, and has done extensive research in global delivery. He actively tracks the business models of the leading offshore services vendors from India and other emerging countries and their competitive positioning with the traditional global service providers. His research interests also encompass assessing the impact of the growing global delivery paradigm on the traditional global IT services marketplace.

Mr. Iyengar is a frequent speaker and presenter at numerous Gartner and external forums, as well as for various government organizations in India and overseas. He is extensively quoted in the local, national and international press and was also recently interviewed on the U.S. CBS News show "60 Minutes." He was also a participant in a CNN International Panel discussion on Global Sourcing.

Prior to setting up Gartner operations in India, his previous positions in the U.S. include director, applications development within Gartner's internal IT department, in Stamford, Connecticut.. Before joining Gartner, he had a very successful stint as CEO and principal consultant of his own consulting organization in the U.S., where he provided consulting assistance to major corporations in the areas of applications design, architecture, standards, software process control and overall AD methodology.

Years of Experience

• 11 years with Gartner
• 20 years in IT industry

Professional Background

• Gartner Inc., Director, Applications Development, IS&T, 3 years
• TOKINO Technologies Corporation, Founder, President & Principal Consultant, 3 years
• Info Technology Advisor (I) Pvt. Ltd., Founder, President & CEO (Country Manager, Gartner - India), 5 years

Industry Awards/Accolades

• Architect of Indian Industry Award (Poona Business School)

Education

• B.E., College of Engineering, Pune, India
• M.S., New Jersey Institute of Technology, Newark, New Jersey
• M.B.A., Polytechnic Institute, Troy, New York

Languages

• Indian - Hindi
• Indian - Kannada
• Indian - Marathi
• Indian - Tamil

Frances Karamouzis is a research director in Gartner Research & Advisory Services. Ms. Karamouzis focuses on the IT Services & Outsourcing market and leads the Global Sourcing research agenda.

Ms. Karamouzis has approximately 13 years of experience in strategy, business process and information technology management across a wide range of service delivery areas and industries.

Prior to joining Gartner, she spent 11 years with a Big Five consulting firm, where she was involved in several service delivery areas including strategy, process design, systems integration, change management and knowledge management. In addition, Ms. Karamouzis was a practice director for the strategy consulting practice of a smaller niche consulting firm.

Years of Experience

• 5 years with Gartner
• 19 years in IT industry

Professional Background

• Andersen Consulting, Senior Manager, 11 years
• SC Consulting, Practice Director, 2 years

Education

• B.A., International Business and Accounting, New York University
• M.B.A., with a concentration in finance, New York University

Languages

• Greek

Richard Matlus is a vice president in Gartner Research. He is in the IT Sourcing and Services group that is responsible for research on consultants, system integrators and outsource providers.

Mr. Matlus concentrates on helping clients with contract negotiations, the development of service levels, sourcing decisions and infrastructure outsourcing.

Before working in the research area of Gartner, Mr. Matlus spent five years in Gartner Consulting, where he assisted clients with outsourcing engagements that included sourcing strategies, requests for proposal evaluations and contract negotiations.

Prior to joining Gartner, Mr. Matlus was a vice president with Ameritech, where he developed and managed the computer-leasing line of business. In that position, he was responsible for pricing, asset management, sales and marketing. Mr. Matlus's IT and financial background includes outsourcing consulting, leasing and financial analysis, project development, project management, application systems design, programming, data center operations, and computer hardware and software acquisitions.

Years of Experience

• 11 years with Gartner
• 38 years in IT industry

Professional Background

• Ameritech, Vice President, Computer Leasing, 10 years
• The Standard Oil Company, Hardware/Software Analyst, 4 years
• National City Bank, Data Base Administrator, 4 years

Education

• B.S., Computer Science, Cleveland State University
• M.B.A., Baldwin-Wallace College, Ohio

Ian Marriott is a research vice president in Gartner Research, where he is responsible for the external service provider area. His focus is on outsourcing with a particular emphasis on strategic sourcing and offshore outsourcing.

Mr. Marriott leads Gartner's offshore research community, which focuses on IT and business process outsourcing, global sourcing and delivery models, emerging supply markets and best practices. He is a frequent speaker and presenter at numerous Gartner and external forums and events around the world, and is extensively quoted in the national and international press.

Prior to joining Gartner, Mr. Marriott worked for IBM Global Services EMEA. He has considerable experience in contract negotiation, service delivery and public sector issues, and he has worked on large-scale outsourcing and system integration projects in various parts of the world.

Years of Experience

• 5 years with Gartner
• 25 years in IT industry

Professional Background

• IBM Global Services EMEA, Senior Commercial Manager (IBM Global Services EMEA), Critical Situation Manager, 20 years

Education

• Business Studies

Amid the madness and hyperbole surrounding the new economy, Dr. Kjell A. Nordström is a guru of the new world of business. The 2001 Thinkers 50, the world's first ranking of management thinkers, ranked Nordström and his partner Dr. Jonas Ridderstråle at number 17 (one place below Nicholas Negroponte and one ahead of Stephen Covey). His dynamic style makes him a highly appreciated speaker through out the world. He has served as an advisor/consultant to several large multinationals.

Kjell holds an Economic Licentiate degree and a doctoral degree from the Stockholm School of Economics. He is presently an Assistant Professor at the Institute of International Business (IIB) at the Stockholm School of Economics. His research and consulting focus is in the areas of corporate strategy, multinational corporations and globalization. Kjell has published a book and numerous articles on the internationalization process of firms. Five years ago he was recognized as Sweden's outstanding young academic of the year.

Kjell has been responsible for the International Business course at the Stockholm School of Economics and is one of the founders of the schools most prestigious management programs, "The Advanced Management Program - AMP". AMP is a five-week top-management program that attracts the elite of Scandinavian executives. He is also on the board of directors of several companies.

Eric Rocco is a managing vice president in Gartner Research. He is the team manager for the worldwide group of analysts focused on outsourcing. He also does analyst work in the infrastructure support services industry.

Prior to joining Gartner, Mr. Rocco performed service market research at IBM's National Service Division, where his responsibilities included primary and secondary competitive research in the service and support market. Before that, he was a parts logistics coordinator at IBM.

There is nothing better than being able to help our clients make better business decisions. Whether they are a user trying to figure their way out of a challenging situation, or a services provider wanting to understand how best to compete in the market; being able to provide analyst resources from the best IT advisory firm in the world is truly rewarding. And hearing client feedback letting us know that we helped them is what I love most about my job.

Years of Experience

• 15 years with Gartner
• 17 years in IT industry

Professional Background

• IBM, Competitive Intelligence Analyst, 3 years

Education

• B.A., Economics, Rutgers University
• B.S., Marketing, Rutgers University
• M.B.A., Bentley College, Waltham Massachusetts

Allie Young is a research vice president in Gartner Research, where she is part of the IT Management sector in the Worldwide IT Services group. Her focus is on IT outsourcing research, specifically for the applications outsourcing market.

Ms. Young has contributed to IT services and outsourcing research for the past 10 years, monitoring key market trends, vendor strategies, user requirements, contract analysis and competitive issues, in addition to assuming responsibility for daily client care and consulting projects.

She has authored annual Market Trends and Focus reports for Gartner's Dataquest IT services clients, focusing on such topics as the evolution of outsourcing, user wants and needs analysis, vendor strategies, new services development, and contracting strategies, among others.

Prior to joining Gartner, Ms. Young worked independently as a market research consultant.

Years of Experience

• 15 years with Gartner
• 22 years in IT industry

Professional Background

• The Ledgeway Group, IT services analyst, 3 years
• Nixdorf Computer (now Seimens Business Services), Market Research Analyst, 8 years

Education

• B.A., English/Literature, Gustavus Adolphus College.