| Keynote Presentation: Karaoke Capitalism |
Kjell Nordstrom
Capitalism has won. There is only one small problem. Is this what we want?
Perhaps we should ask ourselves what price we are prepared to pay for prosperity. The opportunities for a richer life and for societies in which people have a genuine chance of realising their dreams have never been greater. It is an entrepreneurs heaven.
The democratic market economy is now the preferred choice. However, global market capitalism is not a political ideology. It is neither good nor bad, neither right nor wrong - it just is. It is a set of principles or rules of the game.
For most companies this new reality means that they are both under siege by increasingly powerful customers and held hostage by competent individuals who are free to know, go, do and be. To thrive, organisations need to take on the simultaneous task of taming talent and creating new customers.
Against this backdrop, Dr Nordström will:
- Outline an overview of the present socio-economic landscape.
- Highlight the key drivers behind this development.
- Analyse and discuss the overall implications for business firms.
Doing business in a bazaar - economy.
- Provide an overview of how the formation of competitive advantages has changed over time. The art of earning money is truly a moving target.
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| Scenarios for Outsourcing: How Global Sourcing Must Evolve |
Ian Marriott
VP, Research Director
Allie Young
Research VP
Global sourcing can no longer be pursued for isolated cost benefits alone – it is now an element that must be understood, employed and integrated with broader sourcing strategies to support broader business objectives for growth, speed, and agility. This session will explore:
Key Issues:
- How is the business environment changing buyer expectations?
- What are the key trends and market drivers?
- How will global sourcing evolve to meet new market demands?
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| Pricing Myths – A Look at Risk-Adjusted Costs in a Globally Sourced World |
Frances Karamouzis
Research Director
Evaluating sourcing options goes beyond comparing rate cards. It's complicated by different country options, service providers and maturity levels of services offerings (i.e. BPO, Applications, or infrastructure) -- as well as hidden or indirect costs. In this presentation, Gartner will look at the true cost in a risk adjusted cost structure to break the pricing myths and misperceptions.
Key Issues:
- What factors should be analyzed when comparing insourcing to outsourcing?
- What country factors, service provider criteria, hidden and indirect costs should be assessed?
- How do you evaluate cost in a risk adjusted model to include all the critical points of comparison?
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| Security And Privacy Issues With Global Sourcing |
Arabella Hallawell
Research VP
Increasing political, regulatory and media scrutiny will continue to raise the stakes when companies use providers around the globe. Many of the security requirements are the same regardless of whether and where you outsource. In this session, we'll examine the impact of the regulatory landscape for privacy and security on a country-by-country basis, including:
Key Issues:
- What is the regulatory landscape and enforcement track records of the major offshoring jurisdictions?
- What are the costs, governance models, security capabilities, and contractual best practices?
- How do you protect from risks while giving up operational control?
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| Captive Center Dynamics: A Cookbook |
Partha Iyengar
Research VP
Should you set up your own Captive Center rather than engage in the services of a third party BPO? The various decisions and issues involved in evaluating, establishing and then managing an offshore captive center are examined in the context of the overall "Captive Center Life-Cycle".
Key Issues:
- What are the key evaluation parameters in establishing a Captive Center?
- What are the Critical Success Factors in each phase of the Life Cycle?
- What are best practices in Captive Center set-up and management?
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| Global Infrastructure Service Offerings |
Richard Matlus
Research VP
With the recent trend to offshore Application services, many enterprises are now examining other IT areas such as IT infrastructure and help desk. In deciding how offshore infrastructure applies, service providers should understand what global infrastructure services that enterprises are seeking, who today's Global Service Providers (SPs) are and how they deliver their service.
Key Issues:
- What is the trends for Global IT infrastructure and help desk services?
- What are the critical success factors?
- What does the vendor landscape look like?
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| Top Reasons Why Offshore Deals Fail |
Helen Huntley
Research VP
Many companies rush into offshore outsourcing deals with high expectations, but are disappointed when expected benefits fail to materialize. In this presentation we identify the top common failure points for offshore deals and the ways in which these failures can be avoided through appropriate advance planning.
Key Issues:
- What are the reasons that offshore deals fail?
- What can be done to ensure offshore deal success and client satisfaction?
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| Political and Economic Risk of Outsourcing (by Country) |
Joseph Feiman
Research VP
The cost benefits of offshore outsourcing are attractive, but have you realistically accounted for the accompanying risk? This presentation introduces a model for evaluating those risks. It reviews offshore "hot spots", analyzes countries that may meet your needs, and advises on the optimal balance between cost savings and politico-economical risk.
Key Issues:
- What political and economical risk factors should be evaluated in offshore outsourcing decisions?
- How do you prioritize “sourcing” geographies from an acceptable risk perspective?
- What collaborative techniques should enterprises and ESPs apply to mitigate politico-economical risk?
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| Offshore BPO: 'Inevitably Successful' or Victim of its Own Success? |
Robert Brown
Principal Analyst Research
Offshore BPO has generated intense debate (especially on the loss of jobs). Has the debate been settled? When is offshore the right choice versus traditional forms of BPO? Many CEOs still approach offshore sourcing from a short term economic angle. Is the quality really up to the mark? What does the future hold?
Key Issues:
- What are the current trends in offshore BPO?
- What are the Best Practices in Offshore BPO?
- Is Offshore BPO a Sustainable Business Model?
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| Outsourcing -- An Opportunity or a Threat in Financial Services and Insurance? |
Kimberly Harris-Ferrante
Research VP
Conditions in the financial services and insurance industry are driving organizations to find new and innovative ways to support IT and business operations. While offshore outsourcing is an option, views on it are all over the map. This presentation will assess:
Key Issues:
- What is the current and future role of offshore outsourcing in the industry?
- What are the best practices for getting the most out of offshore delivery models?
- What are the best steps for mitigating risk?
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